Unfortunately, due to the Covid-19 virus, we have had certain restrictions placed on us by the government, Public Health Wales, Public Health England and the Institute of Cemetery and Crematorium Management (ICCM) regarding the types of funeral services we are allowed to offer. Your health and that of our staff is paramount.
We are working to ensure that we can preserve the dignity of those who die and care for their bereaved families with compassion – even if they are not able to have the kind of funeral they would have wanted. IN VIEW OF THE RESTRICTIONS ON THE SERVICES WE CAN OFFER, WE ARE CHARGING THE FUNERALS WE CARRY OUT AT OUR SIMPLICITY FUNERAL SERVICE PRICE OF £1,395 plus any extras which are available and the third party costs. This is based on provision of our ‘YORK’ coffin, but other types of coffin can be chosen with the difference in price being charged. Details of the restrictions in place can be seen further down this page.
There were major legislative changes passed in parliament on Friday, 27th March to allow the Doctor’s Medical Certificate of Cause of Death to be sent directly from the doctor to the Register Office by email, thus avoiding the need for families or executors to physically collect the certificate. Registration of the death can then be made by telephone on an appointment system direct with the Registrar and the required paperwork for the funeral will be emailed to the funeral director. The Certified Copy(s) of Entry of Death (Death Certificates) can be purchased by card payment over the phone when registering and will then be posted to the family/executor/representative.
We ask that anyone who may have symptoms, feels unwell, has been around someone who may be infected with Covid-19 to not attend our office or visit the chapel of rest. All visits to our office should be by appointment only please. We are still offering to make funeral arrangements face to face, but we request that the persons making the arrangements keep to one or two in numbers and that you come to our office to discuss arrangements where we have more control over the environment. Anyone who is elderly and/or has a medical condition affecting their health should preferably have another family member or representative make face to face arrangements on their behalf. Likewise, visiting the chapel of rest to be restricted to two persons at a time. We can offer to make arrangements over the telephone or via email if preferred and any necessary forms can be dropped off locally for signing and collection. Again, legislative changes have been made to enable cremation and burial application forms to be emailed to the family for printing, completing, scanning and sending back or posting to or collected locally by the funeral director, thus avoiding the need to attend the funeral directors office. We strongly recommend that this method is used wherever possible.
All services in church have been suspended until further notice. It is suggested that small committal services be held now and, if desired, a celebration of life or memorial service be planned for a later date when the restrictions have been lifted.
Currently we can only offer services for small gatherings at the crematorium or at the graveside. In line with guidance issued by the ICCM, funeral attendance should now be limited to immediate family only. Immediate family has been defined as;
  • Spouse/Partner
  • Parents/Carers
  • Brothers/Sisters
  • Children (and partners)
Pentrebychan Crematorium has also set a maximum number of 20 persons in the immediate family. We suggest that this number is kept lower. Northop Crematorium has set a maximum number of 10 persons in the immediate family. You will be requested to sit no more than 2 people in each row of seats and every other row is closed off.
Pentrebychan Crematorium does not have any hand sanitizer or gloves available so you are advised to bring your own. They have washing facilities available in the restrooms. If any person is unwell, has symptoms, known to have been or possibly has been in contact with anyone that could be unwell then we ask them to please not attend the funeral.
Flintshire Crematorium at Northop does offer the facility of audio/visual recording the services if this is of interest to you. Unfortunately they have suspended their live webcasting facility.
Service/hymn books will be removed from crematorium chapels but we can still provide printed leaflets if you wish. We have been asked to not allow mourners to congregate around the coffin or touch the coffin in any manner at the service.
Donations on the open plate at the funeral are discouraged and should be sent directly to the charity or given on-line
We have been asked to discourage shouldering of the coffin and that the wheel bier is used.
The waiting room, Book of Remembrance room and grounds at Pentrebychan Crematorium will be closed to the public until further notice.
We are unable to offer the provision of a limousine at this time and family will have to use their own vehicles to travel to and from the place of service.
Our florist, as like most others, has had to close as of 25th March as they are unable to obtain a reliable supply of flowers, therefore we regret that we are unable to take orders for flowers. We do have silk flower tributes available free of charge if you are unable to obtain flowers yourselves and would like a tribute to adorn the coffin.
Please be aware that hospitality venues are currently not taking bookings for funeral teas following a funeral.
We ask for your understanding in the increase of obvious use of hygiene procedures and equipment. Whereas we usually prefer to keep this discreet, it is highly important that we follow all current hygiene advice for the safety of both our staff and yourselves.
We understand that these measures will make an already upsetting time more difficult and we are so sorry that we may not be able to carry out the kind of funeral you would have preferred at this time. These are unprecedented times and we must follow strict guidelines. We hope by working together we can still offer a dignified farewell for your loved one.
This is an ever changing situation and we will update this information as and when we know more. Please do contact us if you have any other queries and we will do our utmost to assist you.