Code principles
National Association Of Funeral Director’s Code Principles
Foreword to the Code
Code principles1. Act in the best interests of each client, and prospective client;
2. Provide the best possible level of care to bereaved people, keeping in mind the specific needs of each client and family;
3. Respect and maintain the dignity of deceased people in your care at all times;
4. Act transparently, with honesty and integrity;
5. Provide clients will full and fair information about services, products and associated prices;
6. Behave in a way that promotes and maintains public trust in their business, the funeral directing profession and related industries;
7. Comply with all legal and regulatory obligations and deal with their regulators in an open, timely and cooperative manner;
8. Run their business effectively and in accordance with proper governance and sound risk management principles;
9. Run their business in a way that encourages equality of opportunity and respect for diversity;
10. Run their business in a way that encourages a culture that values and welcomes both negative and positive feedback as a way of putting things right and continuously improving service; and
11. Conduct appropriate due diligence in relation to all third-party contractual relationships that have the potential to negatively impact clients.
Code principles