Caldecott & Sons Ltd respects your privacy and complies with the Data Protection Act 1998 and the new General Data Protection Regulations (GDPR) 2018. The following will set out our practices for data processing and your rights. If you have any queries please don’t hesitate to contact us.
What information do we collect?
You do not need to disclose any personal information to access any of the Caldecott & Sons Ltd websites.
Information is collected when you complete online forms such as our Contact Form. Data may also be derived from phone calls and if you email us directly.
Personal data is used to deal with enquiries or requests. It can also be utilised to improve our services.
We never use personal details for marketing purposes other than sending out a newsletter or email updates.
Is Information Shared?
Caldecott & Sons Ltd will only disclose your information to our partner companies including other suppliers, Government bodies, and law enforcement agencies. In providing the information, you give us your consent to use it in this manner.
As a transparent and professional business we give everybody the chance to ask for a copy of the personal information we have. All you need to do is contact us directly. We will do our best to respond to your request promptly. Please note there may be an administrative charge.
Make changes or delete information
In addition to requesting a copy of the personal data we have, you can also contact us if you would like us to make any amendments or delete the records entirely.
The aim of this section is to detail why Caldecott & Sons Ltd collects personal data, how we use it, our policy on secure storage and confidentiality, and your rights under the new General Data Protection Regulation (GDPR).
Information we may collect
- Personal data: Name, date of birth, home address, telephone number
- Order history
- Some financial information
Why do we store personal information?
The details we collect help us to provide the best service we can. They also allow us to provide personalised emails to customers who may be interested in our services.
We will manage your data carefully and never pass it unnecessarily.
Keeping your data secure and confidential
All staff at Caldecott & Sons Ltd adhere to our confidentiality policy. It is their legal obligation to keep all information confidential unless there is a safety risk.
In addition we only disclose personal information when we have your express permission. The only time we can share details without your consent is if it is required by the law.
Every person has the right to withdraw consent for details to be shared at any point.
A carer or representative may be able to give consent if the individual is unable to do so themselves for whatever reason.
The law requires us to pass on certain personal details when a court order is issued.
What are your rights?
The Data Protect Act (1998) and the new General Data Protection Regulation detail your rights in regards to the personal information that is collected.
You have the following rights:
- The right to be informed that data is being collected
- The right of access to personal information
- The right to rectification if there are any errors
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
In some cases data cannot be rectified or deleted. In these situations we will explain exactly why we are unable to do this.
If you would like a copy of all the personal information we hold about you simply contact us. We may ask you to prove your identity to ensure the details are not disclosed incorrectly.
Is there information you can’t look at?
In some cases your personal data may have details about other people. In these situations we cannot disclose these details unless that individual gives consent.
If there is a risk that the information could cause serious physical or psychological harm we will not reveal it.